RESEARCH BACKGROUND
MBA
My doctoral program was preceeded by the completion of the Masters in Business Administration degree where I concentrated elective study around organizational behavior, finance, marketing, and change management.
DOCTORAL PROCESS
The Applied Management & Decision Sciences (AMDS) track of the doctoral program is a mixed methods approach which includes traditional course work in areas such as finance, organizational behavior, and statistics. The other half of the program revolves around secondary research and writing through Knowledge Area Modules or KAMS. This is a rigorous pre-dissertation process that examined the core specialization areas of Leadership and Organizational Change theory and Research Methodology.
KAM V was a study of Leadership Development. That complete research document can be viewed by clicking HERE
KAM VI was a study of Organizational Change Models. That complete research document can be viewed by clicking HERE
KAM VII was a study of Research Models. That complete research document can be viewed by clicking HERE
DISSERTATION
The academic premise of my dissertation was to examine for statistical relationships between working conditions in the form of job demands and job resources and known factors related to absenteeism and turnnover intention among critical line employees in 911 call centers where turnover is relatively high and expensive. If significant statistical relationships existed, the business premise sought to uncover potential avenues for management to initiate change that would potentially reduce absenteeism and turnover intention as a significant cost center based on the relationships between the factors that were being studied. With the cooperation of scholars in the Netherlands, Australia, the United Kindom and the United States, I designed and executed a web-based 911 call center survey across 11 sites in Washington State, Oregon, and California. Correlation analysis was used as the statisical method.
The dissertation can be viewed by clicking on the title here: The Potential Relationship of Job Demands and Job Resources to Absenteeism and Turnover Intention in 911 Call Centers
To view the overall study design as presented to participants, you can also go to the original web site I created for the research:
www.e911research.com
My doctoral program was preceeded by the completion of the Masters in Business Administration degree where I concentrated elective study around organizational behavior, finance, marketing, and change management.
DOCTORAL PROCESS
The Applied Management & Decision Sciences (AMDS) track of the doctoral program is a mixed methods approach which includes traditional course work in areas such as finance, organizational behavior, and statistics. The other half of the program revolves around secondary research and writing through Knowledge Area Modules or KAMS. This is a rigorous pre-dissertation process that examined the core specialization areas of Leadership and Organizational Change theory and Research Methodology.
KAM V was a study of Leadership Development. That complete research document can be viewed by clicking HERE
KAM VI was a study of Organizational Change Models. That complete research document can be viewed by clicking HERE
KAM VII was a study of Research Models. That complete research document can be viewed by clicking HERE
DISSERTATION
The academic premise of my dissertation was to examine for statistical relationships between working conditions in the form of job demands and job resources and known factors related to absenteeism and turnnover intention among critical line employees in 911 call centers where turnover is relatively high and expensive. If significant statistical relationships existed, the business premise sought to uncover potential avenues for management to initiate change that would potentially reduce absenteeism and turnover intention as a significant cost center based on the relationships between the factors that were being studied. With the cooperation of scholars in the Netherlands, Australia, the United Kindom and the United States, I designed and executed a web-based 911 call center survey across 11 sites in Washington State, Oregon, and California. Correlation analysis was used as the statisical method.
The dissertation can be viewed by clicking on the title here: The Potential Relationship of Job Demands and Job Resources to Absenteeism and Turnover Intention in 911 Call Centers
To view the overall study design as presented to participants, you can also go to the original web site I created for the research:
www.e911research.com
